With all the rule changes and confusing new policy updates sellers can sometimes be overwhelmed and surprised by Amazon's enforcement. Here at sellersupport.com we offer many services to help sellers stay on top of their accounts and get them back online when disaster strikes.
When the lights go out on your amazon account it can be very frightening. Your income is immediately threatened and you need to get back online fast. We can help identify the issue and get a plan of action written quickly to get you back in business.
Nothing is worse than putting in time, money, and energy into a product just to have someone come in an undercut your price. Should they even be allowed on the listing? Are they selling geniune products? We will get to the bottom of this to make sure you're back in the drivers seat.
There are so many reasons your product can get suspended from Amazon. It can be a safety complaint, sold used as new, past the expiration date, defective, etc. Let Seller Support.com dig into the reason and get your product back up and selling.
Is your brand in the Amazon brand registry? You need to protect your brand and it's not always so simple. We can help get infringing sellers off your protected brand.
Let us review your account to ensure there are no violations or potential problems. Preventative maintenance and monitoring are essential to keep your account health up and increase sales.
Not every problem fits into our main service categories. We are available for hourly work including technical fixes, file uploads, feedback removal, and more. We also offer consultation services to help with strategic planning and risk management.
Our founders are active million dollar Amazon sellers so we know how important keeping your account healthy is. We deal with many issues often and are current on all new policies and remedies to keep your account online.
We bring in our own selling experience on Amazon to help our clients. Unless you are selling on Amazon today you will only have 3rd party information on all the policies and problems. We are also at the whim of Amazon so we've most likely been where you have.
First thing’s first — let’s discover the issue. What notice did you get from Amazon? Did you even get one? Often we have to interpret ambiguous messages from Amazon.
Sometimes this is obvious and other times it is not. We may need to dig into account metrics, order reports, feedback, reviews, etc. to find the triggering issue.
At this point we work to resolve the issue. This can range from making business changes, pulling required documents, updating listings or other actions.
The final step after identifying and fixing issues is to draft the seller response. This needs to be very specific and not too lengthy. We write appeals that work!
Our services are available to help address a range of issues you may run into selling on Amazon. In many cases we are writing pinpoint appeals to get your account or product back online, but in others it requires editing ASIN details or getting the right Amazon team involved to get a hijacker off a listing. Every situation is unique and we may go beyond our listed service categories to create a solution that fits your needs.
We had an issue where our account got suspended due to a mysterious reason Amazon wouldn't tell us about. Seller Support knew how to word the response just right so we could get reinstated. After getting us back online, they coached us on how to keep our account in good standing, and to minimize future issues like this. Thanks so much Seller Support!
These guys were great! There was a guy from China who was harassing me by copying my listing and trying to manipulate my price. Seller Support got him kicked off and I was back to selling within less than 24 hours. Thanks Seller Support!~
Seller Support really pulled through when we were in a pinch. We had gotten one of our main product listings dog-paged due to a fraudulent safety claim. They got our listing back with their quick response. We were back selling in less than 2 days! Thanks guys!
Seller Services, LLC.
Los Angeles, USA.
+1(833) 774-3556
support@sellersupport.comLos Angeles, CA
San Diego, CA
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